Delivery & Returns

Delivery within the UK:

Delivery Option                                Time Frame                                           Price 

Standard Delivery                             1-3 Business Days                                 £3.95*/FREE**

(not tracked)

UK Mail Signed 1st Class                  Next Business Day                                £4.95*

                                                      (placing order before 2pm

                                                      Mon-Thurs)

*Prices apply to orders under 1kg 

**Free Standard delivery on orders over £35

Delivery within EU & International:

Delivery Option                                Time Frame                                           Price 

International Standard                       5-7 Business Days                                 £5.65 - £14.55*

(not tracked)

International Signed                          5-7 Business Days                                 £10.25 - £18.60*

(tracked)

*Prices vary depending on weight 100g-1kg

 

*Disclaimer: Please note these times are recommended by Royal Mail but sometimes delivery can take a little longer than usual, especially over Christmas!

Returns:

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

 

  1. Unused and in the same condition that you received it.

  2. Your item must be in the original packaging.

  3. Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us anytime on:

hello@spiral-tea.com

 

INFORMATION

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CONTACT US

6 Dalby House

398 City Road

EC1V 2QA

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